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Please reach out to us at customersupport@gosleek.com if you experience any issues with your order. Please be sure to include your order no. We will reply back within two (2) business days. Please read our return policy prior to contact.

PLEASE READ IF YOU ARE COLORING YOUR EXTENSIONSWe are not color specialists and cannot advise you on coloring your extensions; however, in our experience with Go Sleek hair extensions, we do not recommend coloring extensions beyond a Level 9. We recommend you always consult with a licensed professional who specializes in coloring hair to achieve the results you want. Also note, multiple coloring processes and coloring to blonde/white will interfere with the integrity of the hair extensions which can causedrynessandshedding.We are not liable, nor responsible, for altered hair extensions. We do not offer refunds, nor exchanges, once hair has been altered in any manner (i.e. colored, cut, etc.).

We will only accept unworn hair extensions in their original condition within 7 days of receipt of delivery. All black hair ties/elastic(s) must still be attached and uncut and extensions must be unaltered. We will NOT accept altered extensions, extensions with broken hair ties nor extensions with cut or missing elastic(s).

You will be reimbursed the cost of the item(s) at the time of purchase and any sales tax paid for the item(s). You will not be reimbursed any shipping costs or associated shipping taxes.

Please contact us at customersupport@gosleek.com to initiate a return or exchange. Please note, all returns are subject to $12 restock fee.

We will not give refunds nor credits for:

1. Returning hair extensions with black ties cut/unattached

2. Returning used or altered products & hair extensions

3. Returning FINAL SALE items

4. Hot Tools unless a warranty is purchased or item is defective. If you receive a defective hot tool, please email us at customersupport@gosleek.com within 30 days of purchase. The item cannot have any visible defects nor damages.

NOTE: Failure to adhere to our return policy will result in your return being denied and the item will be shipped back to you.  

FINAL SALE ITEMS: Silk Turban, Silk Roller(s), Edge Paste, Rose Oil Hair Serum, Hangers, Satin Bag & Brush

Shipping: Yes, we ship most places! Your tracking information will be sent when your order is on the way. Please keep in mind, shipping delays are beyond our control so keep your tracking information handy. We are not responsible for delays that may occur within the shipping carriers network.

Unsuccessful Delivery: If your package is returned to our distribution center because you were unavailable to receive it OR you didn't pick it up from your nearby UPS center, there will be a $12 restock fee charged and you will not be reimbursed for shipping or shipping taxes.

Free Shipping Disclaimer: Enjoy free shipping on orders where the subtotal, after any applicable discounts or promotions, meets the minimum requirement for free shipping. Please note that the subtotal is calculated after deducting any discounts or promotional offers. The value of your order after these deductions determines whether you qualify for free shipping. Keep an eye on your cart to ensure you meet the required subtotal for this offer. Our goal is to provide you with the best shopping experience possible. If you have any questions about our free shipping policy, feel free to reach out to our customer support team.